Privacy policy

The company behind this shop.

This site is operated by Privosa Fine Jewelry, 6222 Richmond Ave. Suite 799, Houston, TX 77057, United States. In this policy, "we" and "us" mean that company. To reach a person about anything below, email hello@privosa.com or call (281) 515-8180.

This policy applies to privosa.com and to any order or inquiry you place through it. It was last revised on 24 October 2026.

Four kinds of information — and one we never see.

When you place an order. Your name, email address, telephone number, shipping address, the pieces you bought and the amount you paid.

When you contact us, book a consultation or give your email for an offer. Your name, email address, telephone number if you give one, and whatever you write to us. Messages sent through the contact form also record a one-way hashed form of your IP address and your browser's user-agent string, purely to stop automated abuse of the form.

When you create an account. Your email address and, if you sign in with Google, the basic profile information Google returns. We never receive or store your password for another service.

When you browse. Pages viewed, pieces viewed, how far down a page you scroll and how long you spend on it, items added to the basket, checkouts begun and orders completed — along with the site that referred you, your device type, your country, and the campaign that brought you here if you arrived from an advertisement. This is stamped with a random visitor and session code stored in your browser. On its own it is not your name. If you place an order, we connect it to the earlier visits from the same browser, so we can see what led to the purchase. Your IP address is stored only as a one-way hash; we do not keep the address itself.

What we never see: your card number. Card details are captured by our payment processor inside their own secure form and never reach our servers. All we are given, and all we store, is a reference to the payment and whether it succeeded.

The purposes, stated plainly.

• To take payment for your order, and to detect fraudulent orders.
• To pack, insure, ship and track your parcel, and to handle a return or a refund.
• To answer your questions and provide customer service.
• To send order confirmations, dispatch notices and other messages about an order you placed. These are not marketing, and you cannot unsubscribe from them while an order is open.
• To send the offer code you asked for, one reminder if you leave pieces in your basket after giving us your email, and a request for a review after your piece arrives.
• To understand how the shop is used, which pieces are looked at, and which advertisements lead to a sale, so that we spend less on advertising and show you fewer irrelevant ones.
• To meet our legal, tax and accounting obligations.

What is set in your browser, and by whom.

Our own. A small number of first-party cookies and browser storage entries keep your basket, keep you signed in, and hold the visitor and session codes described above. What they record stays with us.

Google Analytics. We use Google Analytics to measure how the site is used. It sets its own cookies and receives the pages you view, the pieces you view, what you add to your basket, and the value of any order you complete.

Google Ads. We advertise on Google. The Google Ads tag records when a visit that came from one of our advertisements results in a purchase, and it enables remarketing — meaning you may later see Privosa advertisements on Google and on other sites. Google receives the order value and a transaction reference for a completed purchase.

Google Ads — enhanced conversions. When you complete an order, the details you gave us at checkout — your email address, name, telephone number and shipping address — are also used to help Google recognise that the sale came from one of our advertisements. They are scrambled into a one-way code (a hash) by your own browser before anything is sent, so Google does not receive them as readable text. The code is still unique to you, so we treat it as personal information. We send it only so a sale can be matched to an advertisement.

Meta (Facebook and Instagram). The Meta pixel performs the same function for advertising we run on Meta's platforms. When you complete an order, the same checkout details are scrambled into the same kind of one-way code and sent to Meta, both from your browser and from our server, so that a sale is counted even when a browser blocks the pixel. Meta receives that code, the value of the order and the pieces in it, but not your details as readable text. We send them only so the sale can be matched to an advertisement.

You can control all of this in your browser. Most browsers and ad blockers let you block cookies and the Google and Meta tags, and the shop still works without them. You can switch off personalized Google advertising in your own Google account settings, opt out of Google Analytics entirely using Google's browser add-on, and choose which ads you see in your Facebook or Instagram settings.

The companies we rely on.

We do not sell your personal information for money. We share the minimum necessary with the companies that make the shop work:

• Square, our payment processor, which takes the card payment and holds the card details we never see.
• Amazon's Multi-Channel Fulfillment service, our fulfillment partner, which receives your name, address and the contents of the order so it can pick, pack and ship the parcel.
• The carriers that deliver the parcel and take your signature.
• Google, for the analytics and advertising described above.
• Meta, where the advertising pixel is enabled.
• Calendly, which receives your name, email and chosen time if you book a consultation.
• Our email provider, which sends the emails described above.
• Our hosting and database provider, which stores this data on servers in the U.S.
• Professional advisers, and any authority we are legally obliged to disclose to.

Google and Meta also use what they receive under their own privacy policies, not only on our behalf. Under some state laws that may count as “sharing” or a “sale” of personal information, even though no money changes hands. Blocking their tags in your browser, as described above, stops it.

What you can ask us to do.

Wherever you live, you may ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop sending you marketing. Email the address at the foot of this page and we will act within the time the law allows. We will not treat you differently for asking.

If you are a California resident, the CCPA as amended gives you specific rights to know, to delete, to correct, to opt out of the sale or sharing of your personal information, and to limit the use of sensitive personal information. We do not knowingly collect sensitive personal information beyond what an order requires, and we do not use it to infer anything about you.

To stop the basket reminder or review emails, reply to any of them or write to the address at the foot of this page, and we will stop them. This does not stop the messages about an order you have already placed.

One limit worth stating honestly: we cannot delete the record of a completed order for as long as tax and accounting law requires us to keep it. We will delete everything else.

Not indefinitely.

Order records are kept for as long as tax and accounting law requires. Contact messages are kept while they are useful to the service we gave you, and then deleted. Browsing records are kept so we can compare how the shop does over time. Ask us and we will delete the ones linked to you.

How it is protected.

The whole site is served over an encrypted connection. Card details never reach our systems. IP addresses are stored only as one-way hashes. Access to the order database is limited to the people who need it to run the business.

No system is perfect, and we would rather say so than claim otherwise. If a breach ever affected your information, we would tell you and the relevant authorities as the law requires.

Not a shop for children.

This site is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, tell us and we will delete it.

When this policy moves.

We revise this policy when what we do changes — a new advertising platform, a new processor, a new kind of data. The revision date is the honest signal of when that last happened, and it currently reads 24 October 2026.

Where to send a request.

Privacy requests and questions: hello@privosa.com, or write to Privosa Fine Jewelry, 6222 Richmond Ave. Suite 799, Houston, TX 77057, United States. Telephone (281) 515-8180, Mon–Sat · 9am–7pm CT.