Shipping & delivery

Shipping is free. On everything.

Every Privosa order ships free of charge, whatever it cost and however small it is. There is no threshold to reach and no express tier to upgrade to — the insured, signature-required service is the only one we offer, and it is included in the price you see.

Prices are shown in US dollars. Any sales tax that applies to your order is handled at fulfilment and shown on your order confirmation, which is always the authoritative record of what you were charged.

The United States.

We deliver to street addresses in all fifty states and the District of Columbia. We do not currently ship internationally, and we cannot deliver to PO boxes, APO/FPO addresses or freight forwarders — the carrier we use requires a person to sign for the parcel.

If you are outside the United States and want a piece, write to the concierge. We cannot promise anything, but we would rather hear from you than have you assume the answer is no.

About 5 business days, door to door.

Orders are prepared and leave our secured United States fulfilment warehouse within 1–2 business days. The carrier then takes 2–3 business days. So the promise we make — and the one Google shows against our listings — is delivery within about 5 business days of the order being placed.

Business days are Monday to Friday and exclude public holidays. An order placed over a weekend begins its handling on the next business day.

If a piece is needed by a particular date, tell us before you order rather than after. We can usually say honestly whether it will make it.

Covered the whole way, and handed to a person.

Every parcel is fully insured in transit for its full value, at our cost, and requires a signature on delivery. Nothing is left on a doorstep. If a parcel is lost or damaged before it reaches you, that is our problem to solve and not yours — tell us and we will replace or refund the piece.

Parcels are deliberately discreet. Nothing on the outside identifies the contents or names the brand.

You will know where it is.

As soon as your order is dispatched we email you the carrier and a tracking number. You can also follow it at any time from the Track Order page, using your order number and the email address on the order.

Check it before you pay.

A signature-required parcel goes to the address on the order and nowhere else, so please check it at checkout. If you spot a mistake, contact us immediately — while the order is still inside its 1–2 business day handling window we can almost always correct it. Once it has shipped, the carrier will not redirect an insured jewelry parcel.

If a parcel is returned to us as undeliverable, we will contact you to arrange a second delivery at our cost, or refund the order in full if you would rather.

What we do when it slips.

Weather, holidays and carrier backlogs occasionally move a delivery date. We do not control the carrier, but we do watch every order — if yours is going to be late we would rather tell you than let you discover it. If a delay makes the piece useless to you, say so and we will cancel and refund it, wherever it has got to.

Who to reach.

Privosa Fine Jewelry, 6222 Richmond Ave. Suite 799, Houston, TX 77057. Telephone (281) 515-8180, Mon–Sat · 9am–7pm CT. Email hello@privosa.com.